Frequently asked questions

Purchase orders received before 3.30pm AEST (Monday to Friday) will be entered and processed within the same day.

• Stock items: If ordered before 3.30pm AEST, will be dispatched from our warehouse the next working day.
• Non-Stock items: For lead times of non-stock items, please contact CRG Customer Service.

Please contact CRG Ph: 02 9851 600, or Email: service@cleanroom.com.au

To arrange a courier to pick up garments and deliver them to CRG Melbourne for processing please contact Star Track Express to arrange your pick up.

Click here for booking details

How do I read a CRG delivery docket?

During the inspection process, there may be times where our cleanroom operators have identified a non-conformity.  This often means a repair or a rewash is required. Any garments or items requiring a repair or a rewash are repaired and reprocessed as soon as possible and returned to the customer.

Your Delivery Docket should always reflect this adjustment.

If the physical quantity received is less than the quanity listed on the Delivery Docket please contact CRG Custome Service on 02 9281 4600 or service@cleanroom.com.au.

To ensure continuity when garments are returned to CRG facility for cleaning, CRG supplies turn-around sets. For example if your facility requires 48 garments per week, CRG would supply 2 sets, plus 20% buffer. For metropolitan customers, if 48 garments required per week, 115 garments would be supplied in the initial installation for turning around.

Yes, we have sterilisation capabilities. At CRG we find that ETO is the best method for sterilising Polyester. Autoclaving causes these materials to shrink or melt, and gamma causes cross-linking in the polymers, leading to brittleness and reduced lifespan.

Sterilisation is done in-house and our method is revalidated annually using an ‘overkill’ method. It involves loading a steriliser chamber with garments, placing biological indicators in multiple locations (cold spots) and running a half length cycle.

The method is in accordance with the Australian Therapeutic Goods Administration (TGA) good manufacturing practices.

ETO sterilisation is carried out with ethylene oxide (ETO) gas. Gas sterilisation by ETO requires penetration of the chemical agent and also of water vapour, which is essential for biocidal action.

ETO is very diffusable, passing through many materials.

Yes, your garments will still be processed and done so on time because of our dual supplier policy. With at least one alternate supplier, we can ensure constant supply. This policy covers gas supplies, sterile bags and other high-demand and crucial items.

We also have a duplicated in-house system. Running a dual boiler in Melbourne ensures constant supply in the event of damage to one machine.

Our facilities also have dual sterilisers, stand-by washing machines and dryers, as well as dual air conditioners and chillers.

All of our chemicals and other supplies are securely warehoused in both Sydney and Melbourne. By holding vital supplies in multiple locations, we can deliver backups in case of accidents in Sydney or Melbourne. Should shortages occur in either city, emergency supplies can quickly be freighted in.

In 2019, the TGA revised their regulations with the requirements regarding ‘specific claim products’ now require ‘listing’ and general disinfectants do not require to be listed. Disinfectants, such as Klercide products sold in Australia, do not require pre-market approval anymore but these products need to comply with all relevant TGA requirements (formulation, actives and labelling).
 
In summary, Ecolab confirms that their disinfectants fully comply with the Therapeutic Goods Order 104: Standard for Disinfectants, as well with Australian GHS and Worker Safety Legislation. All relevant Klercide product formats including ready-to-use liquids, concentrates and wipes are fully compliant.

CRG carries out regular environmental testings and a Quarterly Environmental Testings Report is available on request. For details of our testings please go to the Quality Page.

Please go to the Client Login and follow the prompts.

Yes, by customers and SAR Global for the Quality Certificates.

Yes, you are welcome to arrange an audit with us.

These can be found on the individual product pages of this website. Alternatively please speak to your Key Account Manager.

Validation Reports are available upon request from CRG’s Quality Manager.

When items are sterilised by EO , the indicator will change from clear to yellow in colour . The indicator is located in the top left corner of the sterilisation pouch. Note the yellow colour can vary.

These products should be diluted with water of a suitable quality for a cleanroom environment. The water selection is generally one of the following:

De-ionised, Purified, Sterile, Water for Injection. Standard tap water is unlikely to be suitable for cleanroom use and not recommended. 

The use of steam cleaners is not recommend in a controlled cleanroom environment for the following reasons:

• Cleanrooms are controlled environments and the temperature and humidity are closely monitored and are set to defined parameters, these parameters help protect the quality of the product being manufactured. Any excursions outside these parameters results will result in a Deviation Report being raised and this could affect batch release. Using steam cleaners would almost certainly affect the temperature and humidity of a room.
• HVAC systems handling the air in the cleanrooms will not be able to cope with the additional temperature and humidity spikes caused by steam cleaning.
• Validation of the steam cleaning process will be difficult to validate and produce reproducible results.
• The steam cleaner its self could be a source of contamination.
• Operator acceptability can be issue
• Health and Safety issue working with hot steam.